Question 1

Do you offer free consultations?

Accepted Answer

Yes! Every project begins with a complimentary in-home consultation. A design advisor will visit your home with curated fabric samples, take precise measurements, and discuss your style preferences — all at no cost or obligation.

Question 2

What areas do you serve?

Accepted Answer

We serve the entire Hamptons region including Southampton, East Hampton, Bridgehampton, Sag Harbor, Montauk, Westhampton, Amagansett, and Water Mill. We also serve clients from Montauk to Manhattan.

Question 3

How long does a typical project take?

Accepted Answer

Timelines vary by product. Simple blinds and shades typically take 2–3 weeks. Custom drapery and Roman shades usually require 4–6 weeks. Shutters can take 6–8 weeks depending on the manufacturer. We'll provide a detailed timeline during your consultation.

Question 4

Do you offer motorized window treatments?

Accepted Answer

Absolutely! We offer motorized options for nearly every product category — from roller shades and drapery to shutters. Motorized treatments integrate with smart home systems like Alexa, Google Home, and Apple HomeKit.

Question 5

Can I see fabric samples before ordering?

Accepted Answer

Yes. During your in-home consultation, your designer will bring a curated selection of fabrics and materials. You can also request additional samples to live with before making a final decision.

Question 6

What's the difference between blinds and shades?

Accepted Answer

Blinds have individual slats that tilt open and closed (wood blinds, faux wood, aluminum). Shades are made from continuous material that rolls, folds, or stacks (roller shades, cellular shades, Roman shades). Both offer excellent light control and privacy.

Question 7

Are plantation shutters worth the investment?

Accepted Answer

Plantation shutters are one of the best investments in window treatments. They add lasting value to your home, provide superior insulation and light control, and never need replacing. They're especially popular in the Hamptons for their timeless, architectural look.

Question 8

What fabrics work best for coastal homes?

Accepted Answer

For Hamptons homes, we recommend performance fabrics that resist fading, moisture, and mildew. Sunbrella, Perennials, and similar solution-dyed acrylics are ideal for waterfront properties. Natural linen blends work beautifully in protected interior spaces.

Question 9

Can you match my existing decor?

Accepted Answer

Absolutely. Our designers specialize in custom color matching and can source fabrics to complement your existing furniture, wall colors, and overall design scheme. We work with hundreds of fabric houses to find the perfect match.

Question 10

Do you offer child-safe window treatments?

Accepted Answer

Yes, child safety is a top priority. We offer cordless options, motorized systems, and retractable cord designs across all product categories. We'll recommend the safest options for homes with children and pets.

Question 11

Do you handle installation?

Accepted Answer

Yes. Our experienced installation team handles every project from start to finish. All installations are performed by our own trained technicians — never subcontracted. We ensure a clean, precise installation and walk you through operation and care.

Question 12

What is your warranty policy?

Accepted Answer

We stand behind every product we sell. Most of our window treatments come with manufacturer warranties ranging from 5 years to lifetime. We also provide our own workmanship guarantee on all custom fabrication and installation.

Question 13

Do you offer repairs and maintenance?

Accepted Answer

Yes. We service and repair window treatments — even those not originally purchased from us. Common services include re-stringing blinds, replacing broken components, re-fabricating worn drapery, and motorization upgrades.

Question 14

Can you work with my interior designer?

Accepted Answer

We frequently collaborate with interior designers and offer a trade program with preferred pricing. Many of the Hamptons' top designers rely on us for expert fabrication and installation of their custom window treatment designs.

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